Frequently Asked Questions
Everything you need to know about our vintage-inspired lighting and decor.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Delivery times vary by location, but standard shipping typically takes 3-7 business days across Australia. You will receive a tracking number as soon as your order leaves our warehouse.
Do your lighting products come with a warranty?
Yes, all Fat Shack Vintage lighting fixtures come with a 12-month replacement warranty against manufacturing defects. Please ensure your items are installed by a licensed electrician to maintain warranty eligibility.
What is your return policy if I change my mind?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Are your vintage-style bulbs energy efficient?
While we carry traditional carbon filament bulbs for authentic aesthetics, we also offer a wide range of LED Edison-style bulbs that provide the same vintage look with significantly lower energy consumption and longer lifespans.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates are calculated at checkout based on the weight and dimensions of your order. Please be aware that local customs duties and taxes may apply upon arrival.
Can I use your lights in a bathroom or outdoor area?
Usage depends on the IP (Ingress Protection) rating of the specific fixture. Items rated IP44 or higher are suitable for certain bathroom zones and undercover outdoor areas. Please check the product specifications or contact us for guidance.